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🏢For Businesses

Managing Your Requests

Moving a callout request through Seen, Quoted, Scheduled, and Completed.

What this covers

Your requests inbox at `/provider/requests`.

Why status matters

Marking a request Completed is what unlocks the customer's ability to leave a review — it's not just a label, it's the actual trust mechanic of the platform.

When to update status

As soon as it changes in real life — seeing the request, sending a quote, scheduling the work, and finishing it.

How it works

Every request shows the customer's contact details, description, and urgency. Change its status from the dropdown as work progresses — REQUESTED → SEEN → QUOTED → SCHEDULED → COMPLETED (or CANCELLED).